SOS Social Taxi solidarity transport in Liège

SOS Social Taxi: Solidarity Mobility in Liège

Medical appointment, administrative step or essential errands: when getting around becomes an obstacle, Cœur Historique helps you break isolation, in both the city and rural areas.

Why a social taxi service?

In the Liège province, as in many rural areas, the lack of a personal vehicle or sufficiently frequent public transport turns a simple medical appointment or administrative step into a hard-to-overcome obstacle. For elderly, isolated or precarious people, this mobility difficulty often worsens an isolation that is already present.

SOS Social Taxi is not a regular taxi service. It is specifically for people who, without our help, would simply give up an essential appointment — medical, administrative or social — for lack of accessible transport.

Rural isolation: in villages and outlying areas of the province, the lack of a nearby bus line turns every outing into a logistical challenge.

Urban isolation: in the city too, reduced mobility or financial hardship can make a simple journey inaccessible.

The journeys we cover

Our priority is essential journeys: medical and paramedical appointments, steps with the CPAS (social welfare office), the Justice of the Peace or other administrations, as well as essential food shopping when no other solution is available.

Each journey is organised on the basis of a pick-up fee, starting from €65, which covers the running of our solidarity fleet -- including our vehicle specially adapted for wheelchair users. A personalised quote can be provided before booking.

Our approach in Liège

Our volunteer drivers do more than just drive: they take the time to accompany the person, wait if necessary during the appointment, and create a warm moment of conversation during the journey — often the only social contact of the day for some beneficiaries.

Our commitments

Unconditional pick-up

A 100% success rate: once your request is confirmed, your journey happens, no exceptions.

Reminder 48 hours before

An automatic reminder two days before pick-up, so you can plan your day with peace of mind.

Same-day reminder

A second reminder one hour before pick-up, on the day itself, so you're never caught off guard.

Live position sharing

Track the vehicle's arrival in real time, just like any modern ride.

Full assistance

Accompaniment, door opening, luggage handling: concrete help at every step, not just behind the wheel.

Wheelchair-accessible vehicle

On request, a vehicle specially adapted for wheelchair users can be arranged.

Grouped monthly invoicing

A single statement at the end of the month, designed for hospitals and health insurers entrusting us with multiple journeys.

Volunteers medically monitored

All our volunteer drivers undergo a medical check-up every 5 years; a fitness certificate is mandatory to drive.

Vehicles inspected monthly

Every vehicle is checked once a month, always up to date on insurance and roadworthiness inspection.

Available 24/7

A middle-of-the-night emergency or a weekend need? Our service stays reachable and operational 24 hours a day, 7 days a week.

Flat-rate pricing, no extra fees

The price is always announced in advance through an official quote -- flat-rate, with no hidden extras or surprises on arrival.

STOP MISSING ESSENTIAL APPOINTMENTS

A simple call is all it takes to organise your journey.

Many isolated people silently give up important appointments for lack of transport, without ever thinking to ask for help. SOS Social Taxi exists precisely to avoid that, simply and without complex administrative steps.

Solidarity transport in Liège

How to request a journey

1

Request

You contact us via the form, phone or email.

2

Journey details

You provide the addresses, desired time and number of passengers.

3

Confirmation

We confirm the availability of a volunteer driver.

4

The day itself

You are picked up at the agreed time.

How your ride unfolds

Reminder 48h before

Our teams contact you 48 hours in advance to confirm the journey.

Reminder 1h before

A second reminder lets you know one hour before departure.

Live position sharing

You track the live position of the vehicle coming to pick you up.

Pick-up

Door opening, luggage assistance and support for the person.

Support on arrival

We don't leave you in the car park: you're accompanied all the way to your appointment desk.

Frequently asked questions

The service is for isolated, mobility-impaired or financially precarious people who have no other accessible transport for medical appointments, administrative steps or essential activities. Your status (health insurer, disability recognition...) is not a condition in itself -- contact us to check your situation.

That depends on your health insurer and the type of journey -- we recommend checking directly with them. On request, we can provide a statement confirming the journey.

Each journey is charged as a pick-up fee starting from €65, announced in advance through an official quote -- with no hidden extras. Request a personalised quote before booking.

A request can be made through our online form, by phone, email, WhatsApp, Messenger or Instagram. In all cases, however, every request must eventually go through the form to be validated: the entire process is automated. A call or message that skips the form only adds unnecessary administrative burden for the non-profit -- so we ask, as much as possible, that the patient, care facility staff or a relative fill it in directly. If in doubt or worried about making a mistake, our office remains available to help you through it. If you contact us by phone, email or WhatsApp, please have the following information ready in advance, as requested in the form, to avoid a long back-and-forth: your last name, first name and title, a valid email address and phone number, the exact pick-up and destination addresses, the desired date and time of pick-up, the number of passengers, the level of service required (standard journey or wheelchair-accessible vehicle) and the intended payment method.

We do our best to respond to last-minute requests, but more advance notice helps us guarantee the availability of a volunteer driver and, if needed, the wheelchair-accessible vehicle. Contact us as soon as you know your appointment date.

Yes -- for a recurring need (regular treatment, for example), the simplest approach is to send us your appointment schedule directly: we then prepare all the journeys in advance, so you don't need to submit a new request every time.

Yes, on request, a vehicle specially adapted for wheelchair users can be arranged.

Yes -- for an isolated person reluctant to accept any support, a Social Taxi journey can be a simple, non-intrusive gateway towards broader support (SOS Diogène, for example), without any complex administrative step to begin with.

Request an SOS Social Taxi journey

An essential appointment, an urgent step: contact us to organise your solidarity journey in Liège or across the province.

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Circular Solidarity in Liège

Support the actions of the Cœur Historique non-profit

Every donation directly funds the fuel for our SOS Social Taxi to break rural isolation, and the emergency protective equipment needed for our SOS Diogenes interventions.