Citizens' Space

1. How did we define this persona?

This space is for all citizens, families and residents of Liège province looking for local support or wanting to break out of social isolation. Whether it's people facing sudden housing or sanitation difficulties, geographically isolated citizens lacking means of transport, or simply residents wishing to rebuild strong human bonds within their local community, our organisation acts as a caring, accessible safety net for everyone.

2. What challenges and objectives are at stake?

Everyday challenges for citizens often appear on several fronts: losing one's bearings when facing extreme insanitary conditions, depending on mobility for critical administrative or medical appointments, and growing loneliness at the heart of our neighbourhoods. Our objective is threefold: to provide an emergency response to personal or material crises, to guarantee freedom of movement for the most vulnerable, and to strengthen the regional network by turning individual isolation into a supportive, participative dynamic.

3. What concrete actions have been put in place?

The Cœur Historique non-profit deploys its citizen support around three fundamental pillars. On the front line, our **SOS Diogenes** assistance intervenes in a specialised way to manage severe insanitary crises and restore dignity to people's homes. To guarantee everyone's independence, our **Social Taxi** mobility service takes over on the ground to secure our beneficiaries' essential trips. Finally, to strengthen community life, we regularly organise **Group Activities**: getaway days, themed neighbourhood walks and friendly gatherings that always end with a shared meal to seal the bonds created.