General Terms of Service and Intervention

1. Financial framework of the association (No subsidies)

The non-profit Cœur Historique is an independent citizen-led organisation. We receive no recurring subsidies, no structural public funding, and no state endowment budget whatsoever. Our frontline work relies solely on circular solidarity and the equity generated by our expert services.

2. The absolute rule for interventions: Prepayment

Due to our self-financing model and to guarantee the sustainability of our emergency social services (SOS Diogenes, Social Taxi, Handyman Repairs), all our interventions are carried out exclusively against mandatory prepayment.

No service may begin, no team may be dispatched, and no equipment may be purchased before full payment of the deposit or the issued advance invoice has been received.

3. Exceptional access and payment plans

Cœur Historique's mission is to help, but our management must remain rigorous. Our budgets and scholarships are limited, one-off and strictly regulated: they are not intended to fund free work for private individuals.

Every beneficiary must settle their invoices. However, in a completely exceptional manner and on a justified case-by-case basis, payment facilities or an instalment plan may be granted by management. These arrangements are in no way an acquired right, nor the association's normal way of operating.

4. Cancellation and postponement of an intervention

Any request to postpone or cancel a service by the beneficiary must be communicated at least 48 business hours before the scheduled date. After this deadline, or in the event of non-compliance with these payment terms, the non-profit Cœur Historique reserves the right to simply cancel the intervention, with the administrative costs incurred remaining payable.

5. Applicable law and competent jurisdiction

These general terms are governed exclusively by Belgian law. In the event of a dispute or question relating to the interpretation or execution of a service contract, and failing an amicable resolution, only the courts of the judicial district of Liège shall have jurisdiction.